These Terms of Service ("Terms") govern your access to and use of the website and services operated by Alimens & Gentle ("we", "us" or "our"). By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Eligibility & Accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase. If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account.
2. Products & Pricing
- We try to display products and prices accurately, but errors may occur. We reserve the right to correct any errors and to cancel orders affected by incorrect pricing or information.
- All prices are shown in [CURRENCY, e.g. USD] and are exclusive of applicable taxes and shipping, which are added at checkout unless stated otherwise.
- We reserve the right to modify or discontinue products at any time without notice.
- Colors may appear slightly differently depending on your screen; we do not guarantee that your display will accurately reflect the actual product.
3. Orders & Acceptance
Your order is an offer to purchase. A confirmation email means we have received your order, but acceptance occurs when we dispatch the goods. We reserve the right to refuse or cancel any order, including due to stock unavailability, suspected fraud, or errors in product/pricing information.
4. Payment
We accept the payment methods shown at checkout. You represent that you are authorized to use the payment method provided. Payment is charged at the time of order (or dispatch, where applicable).
5. Shipping & Delivery
- We ship to [list of countries/regions or "worldwide"]. Delivery times are estimates and are not guaranteed.
- Risk of loss and title pass to you once the carrier takes possession of the package.
- You are responsible for providing an accurate shipping address. Additional fees caused by an incorrect address may be charged to you.
- Any customs duties, import taxes or fees imposed by the destination country are your responsibility.
6. Returns, Refunds & Cancellations
- You may return eligible items within [NUMBER] days of delivery for a refund or exchange, provided they are unused, in original condition and packaging.
- To start a return, contact [email protected] with your order number.
- Unless the item is defective or we made an error, return shipping is at your expense.
- Refunds are issued to the original payment method within 7 business days of receiving and inspecting the returned item.
- Final sale, personalized, or perishable items cannot be returned unless defective.
7. Warranty & Disclaimer
Where a manufacturer's warranty applies, it is as stated on the product. To the fullest extent permitted by law, our website and products are provided "as is" without warranties of any kind, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the relevant order.
9. Intellectual Property
All content on this website — text, images, logos, designs and trademarks — is owned by or licensed to us and protected by intellectual property laws. You may not reproduce, distribute or create derivative works without our prior written permission.
10. Acceptable Use
You agree not to: use the site for any unlawful purpose; attempt to gain unauthorized access to our systems; interfere with the site's security or functionality; or submit false, misleading or abusive content.
11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content, privacy practices or availability of those sites.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with a revised "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated Terms.
13. Governing Law & Disputes
These Terms are governed by the laws of [COUNTRY / STATE], without regard to conflict-of-law principles. Any dispute shall be resolved in the courts located in [JURISDICTION], except where mandatory consumer law provides otherwise.
14. Contact
For questions about these Terms, contact us at [email protected].